At jaya9a, we treat the privacy of our players with the same seriousness as the security of their funds. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold over your own information.
A high-level summary of jaya9a's key privacy commitments. These highlights do not replace the full policy — please read the complete document below for all details.
All data transmitted between your device and the jaya9a platform is protected by industry-standard 256-bit TLS encryption. Personal and financial data at rest is stored on secured, access-controlled servers with regular security audits.
Registered jaya9a players have the right to access, correct, and request deletion of their personal data at any time. Submit a data request to the support team and we will respond within 30 days in accordance with our data handling obligations.
jaya9a does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data is shared only with essential service partners — such as payment processors and KYC verification providers — under strict contractual obligations.
jaya9a uses cookies and similar technologies to maintain your session, remember preferences, and analyse platform performance. No third-party advertising cookies are placed without your knowledge. You can manage cookie preferences through your browser settings.
Payment data — including bKash, Nagad, Rocket, and Upay transaction details — is handled exclusively by certified payment processors. jaya9a does not store complete mobile wallet credentials or bank card numbers on its own servers.
jaya9a collects only the data that is genuinely necessary to operate your account, process transactions, satisfy KYC obligations, and deliver a personalised gaming experience. We do not collect data beyond what is required for these purposes.
Important Notice: By registering a jaya9a account or by continuing to use the jaya9a platform at jaya9a.app, you confirm that you have read, understood, and accepted this Privacy Policy in full. If you do not agree with the terms set out in this policy, you must discontinue use of the platform immediately.
This Privacy Policy (the "Policy") describes how jaya9a (referred to as "jaya9a", "we", "us", or "our") collects, uses, stores, and shares personal data in connection with the operation of the online casino and sports betting platform accessible at jaya9a.app.
jaya9a is committed to handling your personal data with integrity, transparency, and care. We recognise that privacy is a fundamental right, and we have designed our data practices to collect only what is necessary, retain it only as long as required, and protect it at every stage of processing using robust technical and organisational measures.
This Policy applies to all users of the jaya9a platform, including visitors who browse the site without registering and registered players who hold an active account. It covers data collected through the jaya9a website, any associated mobile application, and all communications between you and the jaya9a support team.
This Policy should be read alongside the jaya9a Terms and Conditions and the Responsible Gaming Policy, which together form the complete framework governing your use of the platform. This Policy is effective as of 1 January 2026 and supersedes all prior versions.
jaya9a collects personal data in the following categories. The specific data points collected in each category depend on your level of engagement with the platform — casual visitors will have a smaller data footprint than registered, verified players.
| Category | Examples of Data Collected | Collected From |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number (NID), passport or driving licence number, photograph | Registration form, KYC document submission |
| Contact Data | Mobile phone number, email address, residential address, city (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account profile |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, bank account references, transaction IDs, deposit and withdrawal amounts in BDT | Deposit/withdrawal requests, payment processor callbacks |
| Account Data | Username, encrypted password hash, account balance, bonus balance, wagering progress, account status | Platform systems (automatically generated and maintained) |
| Gameplay Data | Game history, bet amounts, win/loss records, session durations, game preferences, sportsbook selections | Platform game engine and sportsbook system |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session tokens, referral URL | Automatic collection during platform use |
| Communication Data | Live chat transcripts, email correspondence content, support ticket records | Customer support interactions |
| Preference Data | Language settings, notification preferences, responsible gaming tool settings (deposit limits, session reminders, self-exclusion status) | Account settings panel |
jaya9a does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for the purpose of uniquely identifying an individual, unless this is strictly required for KYC identity verification purposes and is collected with your explicit consent.
jaya9a collects personal data through the following channels and mechanisms:
The majority of personal data held by jaya9a is data you provide directly when you interact with the platform. This includes information submitted during account registration, identity verification (KYC) document uploads, deposit and withdrawal requests, and communications with the customer support team via live chat or email.
When you access the jaya9a platform — whether as a guest visitor or as a logged-in player — certain technical data is collected automatically through the operation of web servers, application logs, and browser technologies. This includes your IP address, device identifiers, browser characteristics, pages visited, time and duration of visits, and referring URLs. This data is collected using cookies, web beacons, and server-side logging. See Section 7 for full details of cookie use.
jaya9a may receive personal data about you from third-party service partners in the following contexts:
jaya9a uses personal data for the following specific purposes. For each purpose, the corresponding legal basis is identified in Section 5.
jaya9a processes personal data only where a valid legal basis exists for doing so. The following legal bases apply to the processing activities described in this Policy:
jaya9a does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial or marketing purposes. Personal data is shared with third parties only in the following strictly defined circumstances:
jaya9a engages third-party service providers who process personal data on jaya9a's behalf and under jaya9a's instructions. These include:
All third-party service providers engaged by jaya9a are bound by contractual data processing agreements that restrict their use of your data to the specific purpose for which it was shared and require them to implement appropriate security measures.
jaya9a may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or lawful governmental request. In such cases, jaya9a will disclose only the minimum data necessary to comply with the obligation and will, where legally permissible, notify the affected player of the disclosure.
In the event of a merger, acquisition, restructuring, or sale of jaya9a's business assets, personal data held by jaya9a may be transferred to the relevant successor entity as part of that transaction. Any such transfer will be subject to the receiving entity honouring the commitments made in this Privacy Policy, and players will be notified of any material change to data controller identity in advance.
jaya9a will never share your personal data with advertisers, data brokers, or any entity for the purpose of building marketing profiles or targeting you with third-party advertising.
jaya9a uses cookies and similar browser-based technologies (including local storage and session storage) to operate the platform effectively and to improve the user experience. The following categories of cookies are used:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, login state maintenance, security tokens, anti-CSRF protection. Without these, core platform functionality is unavailable. | No — operationally essential |
| Performance / Analytics | Page load time measurement, error logging, aggregated usage statistics to identify performance bottlenecks and popular features. | Yes — opt-in |
| Functional | Remembering language preference, storing responsible gaming reminder settings, maintaining game display preferences. | Yes — opt-in |
| Third-Party Game | Game studio iframes (Pragmatic Play, Evolution Gaming, Spribe, etc.) may set their own cookies within their embedded game environments for session continuity and game state management. | Managed by respective studio privacy policies |
You can manage or disable cookies through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to log in and use the jaya9a platform. Disabling performance or functional cookies will not prevent you from using the core service but may reduce the quality of your experience.
jaya9a retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where data is anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for analytics and reporting purposes, as it no longer constitutes personal data.
jaya9a implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, destruction, or loss. These measures include:
Your Responsibility: The security of your jaya9a account also depends on you. You are responsible for keeping your login credentials confidential, using a strong unique password, and logging out of your account when using shared devices. jaya9a support staff will never ask for your password. If you believe your account has been compromised, contact us immediately via live chat within your account dashboard.
As a player whose personal data is processed by jaya9a, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the jaya9a support team via live chat or by email at [email protected] (plain text — not a clickable link).
jaya9a will acknowledge all rights requests within 5 business days and provide a substantive response within 30 calendar days. Complex or multiple requests may require up to an additional 60 days, in which case you will be informed of the extension and its reason. All rights requests are handled free of charge.
jaya9a is an adult gambling platform. Access to and use of the jaya9a platform is strictly restricted to individuals who are 18 years of age or older. jaya9a does not knowingly collect personal data from children under the age of 18.
jaya9a implements mandatory age verification as part of the KYC process to prevent access by minors. If jaya9a discovers that personal data has been collected from a person under the age of 18, that account will be immediately suspended, all gameplay will be voided, and the personal data of the minor will be deleted from jaya9a's systems without delay.
If you are a parent or guardian and you believe that a minor in your care has accessed the jaya9a platform or provided personal data to jaya9a, please contact the support team immediately at [email protected] (plain text — not a clickable link). jaya9a takes this issue with the utmost seriousness and will act promptly. We also recommend using parental control software to restrict access to online gambling platforms on shared devices.
The jaya9a platform may display logos or references to third-party brands such as game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket, Upay) in an informational capacity. The jaya9a platform itself does not contain outbound hyperlinks to external third-party websites for browsing purposes.
Where game content is delivered via embedded iframes from third-party game studios, those studios operate their own software environments and may collect technical data necessary for game operation in accordance with their own privacy policies. jaya9a is not responsible for the privacy practices of third-party game studios. Players are encouraged to review the privacy policies of game studios whose content they access through the jaya9a platform.
jaya9a reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. The effective date at the top of this document will be updated whenever a new version is published.
Where changes to this Policy are material — meaning they significantly affect your rights or the way we process your data — jaya9a will make reasonable efforts to notify registered players in advance. Notification may be provided by a notice displayed within your account dashboard or by a communication to your registered contact details.
Your continued use of the jaya9a platform following publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the revised terms, you must discontinue use of the platform and contact support to close your account. The most current version of this Policy is always available at jaya9a.app/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jaya9a processes your personal data, please get in touch with the jaya9a support team using the contact details below:
The support team aims to respond to all email enquiries within 24 hours. For data rights requests (Section 10), a formal acknowledgement will be issued within 5 business days. All privacy-related communications are handled in English.
Last Updated: 1 January 2026. This is the current and binding version of the jaya9a Privacy Policy. All prior versions are superseded in full.
Now that you understand how we protect your data, browse our full range of games and betting markets — or review our FAQ and Responsible Gaming pages for further information.